Refund policy

Refund

When you purchase products from our webshop as a consumer within the EU, you have the right to decide, within 14 days after delivery, not to keep them. You can then return your order without paying a penalty and without giving a reason.

During the first 14 days after delivery we expect you to handle the order and its packaging with care. If you still wish to return the product as described above, you may only unpack or use it to the extent necessary to judge whether you wish to keep it. If you are returning your order, we expect you to use the original packaging and to return the products in their original condition.

Within 14 days of receiving your order back, we will refund you the full purchase price via bank transfer.

How to return

You can return your package by post or courier. You will therefore have to bear the direct costs of returning your order. The risk of the return shipment also lies with you. We are not responsible for returns that we do not receive. We recommend that you always keep your proof of sending.

To exercise your right of withdrawal quickly and correctly, please complete the form available via the following link and e-mail it to sales@klaarprims.be. We will send you an acknowledgement of receipt of your withdrawal by e-mail.

The right of withdrawal does not apply to custom-made products nor to purchases made by legal entities.